🗂️ ABOUT OUR SERVICES
Q: What does a travel agent do?
A: A travel agent helps plan, book, and manage travel arrangements, including flights, hotels, tours, transportation, and travel insurance. We also provide expert advice, personalized recommendations, and exclusive deals.
Q: Why should I use a travel agent instead of booking online?
A: Travel agents offer insider knowledge, access to deals not available to the public, help with complex itineraries, and personalized service. If things go wrong during your trip, we’re your advocate.
Q: Do you charge a fee for your services?
A: No our services are free (we earn commissions from suppliers).
🌍 PLANNING & BOOKING
Q: How far in advance should I book my trip?
A: For the best options and prices, we recommend booking:
Domestic trips: 2–3 months in advance
International trips: 4–6 months in advance
Holiday travel or cruises: 6–12 months in advance
Q: Can you help with last-minute travel?
A: Absolutely. We’ll do our best to find you the best options even on short notice, although availability may be limited.
Q: Do you offer payment plans?
A: Yes! Many of our suppliers allow deposits with flexible payment plans. We’ll work with you to find an option that fits your budget.
Q: Can you book group travel?
A: Yes! We specialize in group travel including, family reunions, retreats, and corporate trips.
✈️ FLIGHTS & HOTELS
Q: Can I earn frequent flyer or hotel loyalty points when booking through you?
A: In most cases, yes. Be sure to provide your loyalty numbers when booking so we can add them to your reservations.
Q: Can you match online prices I find?
A: Often, yes. We’ll do our best to match or beat competitive prices, especially when comparing apples to apples (same dates, inclusions, terms).
Q: What if I need to change or cancel my trip?
A: We handle the change/cancellation process for you and explain the terms clearly before booking. Supplier policies vary, but we’ll advocate on your behalf.
🛡️ TRAVEL SAFETY & SUPPORT
Q: Do you offer travel insurance?
A: Yes, we highly recommend it. We offer policies that cover trip cancellation, delays, medical emergencies, and more.
Q: Will I have support during my trip?
A: Yes! We’re available for assistance before, during, and after your trip. You won’t be left on your own if something goes wrong.
Q: Can you help with visas or travel requirements?
A: We guide you through visa requirements, vaccinations, and entry rules based on your nationality and destination. However, you are responsible for obtaining any required documents.
🏖️ SPECIALTY TRAVEL
Q: Do you offer all-inclusive vacation packages?
A: Yes! We work with top resorts and suppliers to create custom all-inclusive experiences tailored to your preferences and budget.
Q: Can you help plan a cruise?
A: Definitely! We help you choose the right cruise line, cabin, itinerary, and extras. We also assist with excursions and pre-/post-cruise stays.
Q: Do you plan luxury or adventure travel?
A: Yes, we handle everything from five-star luxury getaways to remote adventures—safaris, hiking tours, eco-lodges, and more.
🧾 PAYMENTS & POLICIES
Q: What forms of payment do you accept?
A: Our suppliers accept major credit/debit cards. Payment terms vary by supplier. For group or custom travel, deposits may be required.
Q: Is my payment information secure?
A: Yes, we use secure systems and never store your credit card details without your consent.
Q: What is your refund policy?
A: Refunds depend on supplier policies. We explain all terms before booking. If eligible, we process refunds promptly and assist with insurance claims if needed.